Xiumin Martin from the Olin Business School at Washington University in St. Louis was among four researchers who crunched data to find that personal connections between suppliers and vendors particularly improves the efficiency of the supply chain. To be precise, such rapport results in better overall performance, less restrictive and longer-lasting contract terms, and crystallized communication.
Researchers, including a postdoctoral fellow at Olin Business School, have studied where potential relationship problems exist between managers and employees who are close, and how to avoid such pitfalls.
ZengerIt takes more than a firm handshake to guarantee trust in any business relationship that’s going to last. In empirical research recently published in Strategic Management Journal, Olin School of Business Professor of Organization and Strategy Todd R. Zenger completed an in-depth survey of senior corporate managers that confirms his suspicions about the importance of contracts in generating trust.