Many employers have already begun transitioning employees back to the office, while others plan to resume in-office work in the coming months. But after more than a year of working from home, is returning to business as usual even possible? Or desirable?
Employees have changed amid this pandemic. The more a company can match employee preferences and the optimal work conditions required for a given role, the better off they’ll be in terms of hiring and employee retention, according to Peter Boumgarden, an organizational behavior expert at Washington University in St. Louis.
“Working from home has a level of flexibility that is hard to match in a traditional environment,” said Boumgarden, the Koch Professor of Practice for Family Enterprise at Olin Business School. “Research by Nicholas Bloom and colleagues suggests that employees value this benefit, even seeing it as equivalent to the value they would get from a non-significant pay raise.”
And it’s not just flexibility that employees want.
“We know that autonomy — especially perceived autonomy — is a huge driver of employee satisfaction,” said Markus Baer, professor of organizational behavior at Olin Business School. “Just having the sense that you have control of your schedule and when to do certain tasks can boost motivation.”
Of course, there are benefits to working in the traditional office setting for individuals and teams. Interdependent work that requires coordination and input from multiple people is easier to accomplish in person. So are nonlinear tasks like brainstorming. Being co-located also helps employees feel connected to the team and provides networking opportunities that can help them advance their careers. This kind of rich social connection can be hard to mimic online, Boumgarden said.
Despite some of the benefits, some employers are seeking a return to more traditional working conditions.
“In my view, the return to office is driven by some mix of companies trying to recapture some of those lost elements, the desire to use expensive office real-estate set up for this strategy and, perhaps, because the old world still feels a bit more familiar,” he said.
No one-size-fits-all approach
The question should not be whether to return to the office, continue working remotely or some hybrid option, but rather: What is the nature of the employee’s work? That’s what should drive return-to-work plans, Baer said.
For individual contributors, going into the physical office is less essential. In fact, many people have found over the past year and a half that they are more productive working at home without the typical office disruptions.
However, co-location becomes increasingly important as work becomes more interdependent and complex — especially when frequent communication is required, Baer said. Collaborative tasks such as ideating or coordinating projects are accomplished more efficiently in person.
But that doesn’t necessarily mean employees need to be in the office full time. For many teams, the ideal arrangement will change week to week based on current work needs, Baer said.
“There’s some research that shows that teams do really well when they have bursts of activity. I could envision teams coming together for a week or a block of intense activity to solve a problem and then disband when the problem is solved and it’s clear who is going to do what. Once those tasks are complete, the team can reconvene,” Baer said.
From a productivity standpoint, a well-planned hybrid arrangement offers the best of both worlds: time in the office to plan and coordinate work, and uninterrupted time at home to complete tasks. Hybrid arrangements also enable employees to retain an office footprint while keeping some of the flexibility they’ve enjoyed over the past year and a half. For these reasons, Boumgarden believes hybrid work will be the future for many organizations. However, the challenges of hybrid work are significant, perhaps even more so than traditional in-person offices and fully remote work environments, he said.
“Very few of our offices are technologically or socially set up for a world where half of the workers are in the office and half are working from home,” Boumgarden said. “Managers needs to be thinking very hard about workflows required to drive efficiency and innovation in this new set-up. Overcoming these challenges will require investment of time and capital on the part of leaders.”
There are also employee management issues to overcome in a hybrid model. For example, if one person decides to work from home more frequently and another stays in the office, will they be seen equally by their superiors?
“I would argue that true clarity of expectations is critical. Workers should know both what the stated expectation is, but also what is the implicit norm,” Boumgarden said.
For those who plan to return to a traditional office work arrangement, there are still lessons to be learned from the great work-from-home experiment. For starters, leaders need to revisit how frequently they schedule meetings, Baer said.
“When people are co-located, it’s easy to call a meeting to discuss something, but oftentimes these meetings are unproductive and nothing is really accomplished that couldn’t have been done in a simple email exchange,” Baer said.
The same communication tools that kept teams running while working remotely — such as Microsoft Teams, Skype or Slack — can still be used to inform employees or collect information without forcing them to sit through yet another meeting.
Boumgarden hopes the experience of managing remotely will ultimately change how leaders do their jobs when they’re back in the office.
“For managers, I hope there are lessons learned about how one manages toward outcome versus micromanaging process alone,” he said. “Let’s start by acknowledging true contribution cannot be linked to minute and hours alone. For example, I might have an exceptionally productive hour that is equivalent to my typical four hours of output. The next day, I might have four hours of time that distill down to less than an hour of true ‘productivity.’ Or what about the breakthrough that occurs on a run or while lying awake at night? How should this be managed? Does it count as work time? These are the questions our next generation leaders should be asking.
“All this said, as soon as we realize that contribution does not neatly map onto time blocks, our way of assessing work should evolve,” Boumgarden continued. “I hope managers start to think about how they might creatively evaluate progress toward goals, while at the same time realizing that people work in different ways to reach this value.
“By not being able to micromanage over the last year-plus, I think many people had a realization that their actual management was much more superficial than truly additive of value,” he added.
But perhaps the most important lesson we all learned over the past year and a half is the importance of remaining flexible.
“I think there is value in saying new models are still experiments. A company might roll out one approach to hybrid for some time and then adjust back as the data gives insight around what is and is not working,” Boumgarden said.